Sample service level agreement for outsourcing

A service level agreement , or SLA , is a common term for formal service commitments that are made to customers by service providers. The following are illustrative examples of commitments that are commonly included in service level agreements. Service Level Agreements. Fundamentally, providers of finance and accounting (FA) business process outsourcing (BPO) services have different financial interests than their customers.

Buyer’s may feel that they’ve hired someone simply to do work they previously performed themselves. The reality is that a buyer’s expense becomes a vendor. Is there template for service level agreements? This can be a legally binding formal or an informal contract (for example, internal department relationships).

A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. The agreement may involve separate organizations, or different teams within one organization. Contracts between the service provider and other third.

The above service level agreement is a multi-page service-level template , which will help you create a working agreement faster , as it already outlined the most important points for you. Fill it with your details and you are good to go. You may also see sample service level agreements.

For big companies and major corporations, outsourcing is one of the best ways to cut down costs. Because of this, a large majority of the corporate world found an ally in outsourcing , rendering services for other companies, answering to the dynamic business need and the demand of constant competition. In IT Outsourcing Agreements one commonly sees the following service levels, although these are just examples: Availability - the proportion of time that the service is available - actual over scheduled time expressed as a percentage. Reliability - the number of interruptions to a service , expressed as a number of outages and length of outages.

ClearBlue Technologies Inc. The SLA will: a) Describe the services provided by EHRS. The SLA typically forms part of the more detailed supply of services contract between you and your outsourcing partner. What should an SLA include? Within the report, a percentage will.

It commits suppliers to having resources ready and it commits the customer to on-going payments. Plus, itgets both parties protected when there needs to be future work done. However, sometimes a lack of understanding and communication can botch things up.

SLAs are used commonly for. Developing a comprehensive yet practical SLA is a key step in implementing an outsourcing project that succeeds. It sets realistic expectations for your service provider and shows the provider what’s critical to you and your customers.

More important, an effective yet practical SLA tells the provider what the expected service levels are and how its performance will be judged. A Help Desk can cut costs and enhance productivity. Since negotiating a service-level agreement can be a relatively lengthy and involved process, many outsourcers will push you to sign a contract before you finalize your service-level agreement. While it may seem like a good idea in the short term – the outsourcer will try to convince you that doing otherwise would unnecessarily hold up the deal – it will hurt you in the long run.

Identify interview committee (recommend up to 4) – interviews should not begin until after the posting closing date. Not only does it address the provision of services by one party to another, but it also sets levels (or performance requirements) to which those services must be provided.